Frequently Asked Questions
Everything you need to know about shopping with XProUSA
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout. Orders over $99 qualify for free standard shipping within the continental USA.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for your first exchange.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Note' in the product description.
Which payment methods do you accept?
XProUSA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is a core value at XProUSA. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to ensure high-quality fashion with a lower environmental impact.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.